FAQs
1. How can I place an order?
Once you have added the desired items to your cart, follow the instructions:
2. What If a customer forget to enter the verification code for order confirmation?
In that case, our customer support team will make three call attempts to the customer contact details for order confirmation.
3. What are the benefits of ordering through an account?
- You can subscribe to become part of our loyalty program
- Store credit can be issued in case the article is out of stock/defected, which you can redeem in your next purchase
- You can also view the order history/ any previous orders placed
4. Can I modify the order?
Unfortunately, the order cannot be modified once the order has been placed.
5. What payment options do I have?
- Cash on delivery (COD)
- Online Payment
6. Is COD available internationally?
Currently, the COD service is only applicable in Pakistan.
7. What is store credit?
Ans: In case you want your order to be cancelled or if the order is cancelled due to unavailability of articles, your amount will be store credited in your FJS Closet account. It’s a balance that you can redeem on your next purchase.
8. What If I forget my account password?
- First visit to our website www.fjscloset.com
- Click on forget password reset button.
- A password reset link will be sent on registered email details.
- Open your registered email and reset the new password.
9. Can I open the parcel/order at the time of delivery?
Customers cannot open up the parcel/order before the delivery of cash to the dispatch team. In case of damage/defect customer should let us know via helpline +92 305 2773557 or email at info@fjscloset.com